Returns & Exchanges

At Lojas Imporium, we are committed to your satisfaction and offer a seamless return process for items that do not meet your expectations. You have 30 days from the date of delivery to initiate a return or exchange for a full refund or store credit.

1

Initiate Your Request

Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Item

Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing